AO Agency Personal Data Protection Policy

The purpose of this policy is to provide transparent information on how AO Agency (hereinafter — the “Company”) processes visitors’ and clients’ personal data through its website and provided services.

I. General Provisions

AO Agency adheres to personal data protection principles and processes only the data necessary for providing or improving services. Personal data is processed in accordance with applicable laws and regulations.

The purposes of data processing include:

• Processing requests and responding to inquiries;

• Providing information about services;

• Improving the functionality and quality of the website.

II. Data We Collect

The user provides their data voluntarily, for example, by filling out a contact form. The following data may be collected:

• Name and surname;

• Email address;

• Phone number.

Additional data may be requested if necessary to ensure cooperation.

III. Use of Data

Personal data is used:

• To ensure effective communication;

• To improve the quality of our services;

• To provide information about current offers or services;

• To carry out internal statistics or analysis (anonymized).

Data will not be used for purposes outside these without your consent.

IV. Data Storage

Personal data is stored only as long as necessary to achieve the specific purposes or in accordance with legal requirements. The accuracy of data is reviewed regularly, and data is deleted upon request or when it is no longer needed.

V. Data Disclosure

Personal data is not disclosed to third parties except in the following cases:

• With the user’s consent;

• When required by law or requested by law enforcement authorities;

• When necessary to provide a specific service;

• In the event of a company reorganization or sale, in accordance with this policy.

VI. Data Security

We implement administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, or destruction. Our employees have access to data only as necessary.

VII. Your Rights

You have the right to:

• Request access to your personal data;

• Request correction or deletion of data;

• Withdraw your consent to data processing at any time.

Upon request, data is deleted within three business days.

VIII. Use of Cookies

Our website uses cookies to ensure full site functionality and analyze its usage. Types of cookies:

• Necessary cookies – ensure website functionality;

• Statistics cookies – help analyze user behavior in an anonymous form;

• Functional cookies – remember user preferences.

You can control and delete cookies in your browser settings.

IX. Third-Party Links

AO Agency’s website may contain links to third-party websites. The Company is not responsible for the privacy practices of these websites. We recommend reviewing the privacy policies of those websites.

X. Changes to the Policy

The Company reserves the right to change this privacy policy at any time. If changes are made, the updated version will be published on the website.

XI. Contacts

If you have any questions or wish to submit a personal data request, please contact us at: contact@ao-agency.com